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Success Stories & ROI

Health systems are notching big wins with their IT investments

Having gained some hard-won wisdom about the dos and don'ts of information technology investments in recent years, healthcare providers are getting bolder in their digital transformation spending. And many forward-thinking hospitals and health systems are finding significant clinical, financial and operational ROI for their efforts.

As they roll out new leading-edge technologies – AI and automation, telehealth and remote monitoring, EHR optimization and patient engagement – they're realizing lasting positive outcomes for their patients and their bottom lines. Here is a regularly updated list of deep-dive case studies showing how providers of all shapes and sizes are making their tech spend work for them.

Photo: Cecilie_Arcurs/Getty Images
Jesus Reverol of University Medical Center of El Paso on healthcare analytics
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UMC El Paso cuts ED boarding by half with dashboards

What's more, staff used the analytics to slash inpatient length of stay from 5.99 days to 5.29 – a result "not driven by a single initiative, but by the cumulative effect of real-time visibility and coordinated action," says a performance improvement director.

By Bill Siwicki | April 17, 2026
Michael Tadlock of Pine Park Health on AI
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Pine Park Health sees ROI from AI scheduling tool

Since artificial intelligence took over reminder calls, the mobile medical practice has given more than two FTE back to its medical assistant team. And a proactive scheduling agent has helped boost the number of visits per day.

By Bill Siwicki | February 6, 2026
Virtual reality technology at Nicklaus Children's Health System
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At Nicklaus Children's, VR helps reduce pain and anxiety

It has also helped to minimize opioid use at the health system, which grew virtual reality from a small pilot in two units with three superusers to wider use across 14 units with nearly 70 trained superusers and dozens of VR headsets in active rotation.

By Bill Siwicki | October 16, 2025
Duane D. Perry, RN, of OhioHealth on virtual nursing
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OhioHealth is succeeding with smart rooms

Physicians, nurses and patients have embraced the health system's smart rooms, which, along with virtual nursing, have helped slash nursing turnover at one hospital from 23% in July 2024 to 14% this month.

By Bill Siwicki | July 22, 2025
Dr. Vinay Vaidya of Phoenix Children's on EHRs
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Not all physicians dislike EHR data entry

So says Dr. Vinay Vaidya, CMIO at Phoenix Children's, who shows how he and his team successfully changed the documentation perceptions of the hospital's clinicians – ultimately improving patient outcomes.

By Bill Siwicki | May 9, 2024
David A. Higginson of Phoenix Children's Hospital on telemedicine
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A light bulb went off: 'Alexa for telemedicine!'

The chief innovation officer at Phoenix Children’s lived up to his title when he enabled inexpensive, ubiquitous, hands-free virtual care using devices meant for the home in his 750 exam rooms – with no new FTEs to support them.

By Bill Siwicki | November 13, 2023

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