Bill Siwicki

Ernst & Young's Kim Dalla Torre offers a fresh look at artificial intelligence in healthcare, the biggest ROI and adoption gains in telehealth and remote patient monitoring, closing health disparities, and compliance and cybersecurity.

An executive who in his career has had oversight of nearly 70% of America's healthcare data explains the concept, and why it's needed for artificial intelligence to succeed in the industry.

We spoke with a nurse expert on artificial intelligence who advises hospitals and health systems about potential hazards when working with AI vendors. She described the questions to ask those vendors, to assess whether they really understand healthcare.

Virtual services at the sprawling Florida health system have helped strengthen essential clinical programs, says Jonathan Witenko, transforming struggling initiatives into lasting pillars of care delivery.

And "even though projects have a start and an end date, the work continues," says Epic Emeritus CMIO Dr. Jonathan M. Sternlieb, who offers some lessons from a long career as a physician and clinical informaticist.

One analysis showed participant costs were substantially lower – 8% below an employer client's general adult population and 14% below the traditional primary care group that received preventive services elsewhere.

Technology can enable medical education programs to accept more students, even with space or site shortages. It also strengthens compliance and meets accreditation standards – while preparing med students for a digital-first healthcare environment.

The CIO of the 90-location multi-specialty medical group explains how call abandonment rate dropped 44% and average wait times decreased 71% – leading to an improved patient experience.

Karthik Raja, chief analytics and AI officer at the sprawling 16-state health system, says artificial intelligence is "not one thing. It is a class of problems." Finding and applying the right methodology to solving them is key, he says.

The health system's chief physician executive recognized that adding a new technology to the patient-physician encounter could be counterproductive if not done correctly. But the benefits of automated scribing have been notable, he says.