Bill Siwicki

DialCare cut provider time by approximately 75% for frequently prescribed medications, and overall it's reduced Rx processing from 30 minutes to two. Its admin teams are also able to address issues before patients hit snags at the pharmacy.

A generic AI scribe had caused headaches for Halcyon Dermatology, with frequent errors. A new tool – with precise procedure details, appropriate codes and complete clinical justification automatically captured – has enabled more exact EHR notes.

And that was as the health system's ED visit volume increased by more than 20%. The analytics tool has relieved pressure on the emergency department while improving patient satisfaction. A doctor of nurse practice and patient throughput expert offers details on those successes.

Within the first week of use, the badges helped security teams at the Michigan health system quickly stop more than a dozen dangerous incidents. That's a big safety improvement for nurses and other staff, compared to its previous phone-based process.

The practice receives more than 1,000 calls a day. Artificial intelligence agents are helping manage that call volume and reducing staffing needs – a huge cost savings as employees shift to more complex responsibilities.

Dr. Rishi Khakhkhar, CMO at Counsel Health and an ER physician, discusses some telehealth shortfalls and how asynchronous virtual care can tend to a lot of care in a way that preserves synchronous visits for patients who really need them.

Dr. Viviane Bunin also is boosting patient satisfaction and getting reimbursed for this new technology: Of 66 HRV tests to date, 78.8% were reimbursed by insurers. "Patient feedback has been remarkable," she says.

The health network is saving clinicians 1-2 hours per week and reducing their cognitive burden. Further, 70% of physicians report increases in patient satisfaction, and most clinics typically see 1-3 additional patients daily.

In just 10 months, the analytics initiative helped the hospital rack up nearly 700 hours of productivity saved for clinicians, nurses, administrators and staff. It's also fostered safer surgical environments with fewer surgical site infections.

At the kidney care provider, congestive heart failure patients receive more than a dozen supportive calls and messages, on average, in the first 30 days, post-hospitalization. That outreach has helped drive down 90-day readmission rates to under 25%.