Patient Engagement
That's the message Talkdesk VP Patty Hayward is sending at HIMSS24, because, she says, contact centers have a high impact on patient experience, offer nonclinical use cases for AI, and keep humans in the loop.
HIMSS CEO Hal Wolf, with leaders from Hackensack Meridian and Google Cloud, explored how process automation can boost the sustainability of healthcare practices, large health systems and the environment – which has a direct impact on health outcomes.
Amid healthcare staffing struggles, Dr. Yaa Kumah-Crystal, assistant professor of biomedical informatics and pediatric endocrinology at Vanderbilt University Medical Center, says AI-generated documentation can give clinicians more time with patients.
Salveo Healthcare CEO Steve McCullagh shares how they are leveraging a widely used RPM tool from the UK to keep Tasmanians out of hospitals.
HIMSS president and CEO Hal Wolf discusses healthcare trends, including patient engagement, AI advancements and cybersecurity challenges, and how HIMSS24 offers attendees a chance to learn from each other and collaborate in responding to those trends.