Patient Engagement

Payers will not only need to comply with the 2024 CMS Final Rule pertaining to materials and content, but they will need to go the extra mile because it affects star ratings, says Ernie Crawford, president and CEO of Crawford Technologies.  

This form of telemedicine can provide high-touch care coordination for preventive care, chronic condition management and mental health services, and bring cost savings from lower out-of-pocket expenses and avoiding unnecessary care, one expert says.

Large language model AI can help with the redistribution of routine tasks to nonphysician staff and directly to patients, getting patients to take an active role in their healthcare journey, and enhancing patient engagement and self-management, an expert says.

A health system-wide approach to classifying patient messages paired with well-defined regional workflows can improve timely responses and substantially reduce physician inbox volume, a new study finds.

Measuring the impact of the Colombian Civil Air Patrol's volunteer healthcare mission is helping it to increase and sustain services in the most remote areas, says Manish Kohli, founder and president of the Pul Alliance for Digital Health and Equity.  

By leveraging AI, providers can instantly connect to patients locally and keep a communication channel open throughout their care journeys, explains Don Thompson, head of marketing at TeleVox.

Island Hospital in Malaysia is building a technology-driven integrated health ecosystem in a bid to lower healthcare costs.

Thunder Bay Regional Health Sciences Center now relies on videos as part of its virtual care program to educate patients. One of many benefits: It has reduced inbound patient questions – for every 15 questions nurses used to get, now they get only one.