Patient Engagement

Subscribers will have access to unlimited virtual urgent care visits through secure messaging, phone calls and video chats from 7 a.m. to 7 p.m.

Since implementing discovery, navigation and merchandising tools, the health system achieved a 300% increase in virtual care capacity and a 12% boost in net new patients acquired. Now 30% of patients are returning within six months of their first visit.

Patient engagement tools have to be, well, engaging, say Mona Baset, VP of digital services for Intermountain Health, and Kyruus Chief Revenue Officer Brandon Spring.

To help payers and providers manage the social determinant factors of value-based care, the company will deliver groceries and medications that healthcare coordinators order for patients.

Geoffrey Boyce, CEO and cofounder of Array Behavioral Care, spells out some of the biggest challenges to virtual mental healthcare – and offers some solutions.

They say a vulnerability in MOVEit, a managed file transfer product from Progress Software that provides automated high-volume, HIPAA- and GDPR-compliant transfers, could leave hospitals or healthcare organizations at risk.

Jennifer Eaton of IDC Research details steps provider organizations can embark on to help their patients – and their overall quality.

This kicks off their collaboration to turn the city into a smart city. 

Will Cantrell, director of product solutions at InteliChart, sees the need to tie all the pieces of the healthcare journey into one seamless interaction. By making it easier for patients to stay engaged, he says, better outcomes will result.