Patient Engagement

Beset by challenges on many fronts, small and rural health organizations are harnessing new technologies to improve care delivery and keep their doors open.

The guidance allows for different levels of transparency depending on whether artificial intelligence is used in direct patient interactions or in background administrative functions.

Experts advise healthcare organizations to ask: "Who will be accountable for decisions influenced by artificial intelligence – the clinician, department, vendor or hospital? And what will be needed to defend AI-influenced decisions?"

The Health Information Law will start requiring providers to share information, such as vaccinations, medications, and laboratory results, to the NEHR system from early 2027.

The popular AI tool for healthcare professionals may also soon come to public outpatient clinics in New Zealand.

Elation Health and HealthEx announce they are integrating Anthropic's Claude artificial intelligence to better synthesize health data for doctors and patients.

Mass General Brigham plans to make online primary care access available to all insured Massachusetts and New Hampshire residents. The primary care access situation in the Bay State has been called "dire."

With the program, the first of its kind, patients with chronic conditions can obtain legally authorized, automated prescription refills for pharmacists to process. 

APAC healthcare leaders share how they expect AI in healthcare to evolve in 2026, from governance and clinical adoption to real-world impact on patients and health systems.