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Healthcare systems need to collaborate on defense and rely on AI and machine learning to respond to new threats, study finds.

Patient experience is more than just patient satisfaction surveys, claims Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy, who sees an evolution on the horizon.

Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital, discusses how communication and empathy workshops are resulting in clinicians feeling better about the care they deliver and how they communicate with patients.

Speakers and attendees at Patient Experience Summit 2019 discuss ways providers can operationalize and implement empathy beyond the bedside.

Even as EHRs, telemedicine and AI continue to transform clinical practice, certain core human qualities – civility, respect, empathy, collaboration – are "what make us valuable."

Too many well-meaning providers are "yessing" themselves into serious overwork, putting their health and their patients' health at risk, says one doctor who learned that the hard way – and did something to fix it.

German medical students can now continue their education in the digital health sector.

Poor networking was hindering growth at the health system. With new tech, the clinician satisfaction rate has soared to 95% and network uptime is up to 99%.