Workflow
When able to access patient-specific medical data, an integrated chatbot was accurate, complete and as empathetic as human providers in its message replies – but also long-winded and more complex, according to research from NYU Langone.
"By relying on the AI technology to convert information into discrete data elements in our Epic EHR, we have significantly reduced the amount of manual entry required by our staff," an inpatient pharmacy operations supervisor reports.
It recently digitised its registration and patient management systems.
The companies will further develop speech-to-text technology that takes healthcare provider's notes and can upload key excerpts to EHR-agnostic files, while the agency accepts feedback on the sole-source solicitations.
Clinical and non-clinical healthcare workers are increasingly leaving their jobs due to burnout and cognitive overload, and many cite technology as a factor in their decision. Unconnected, disparate IT systems in a healthcare organization (HCO) disrupt workflows, restrict data access and complicate tasks, making non-clinical staff less productive and leaving clinical staff unable to give enough attention and care to patients.
Fay Stevenson, ICT director at Barts Health NHS Trust, shares learnings and best practices from the trust's INFRAM journey, including the need to understand existing technology before deciding how to replace or build onto it.
Kaiser Permanente Georgia is getting more patients booked and into imaging, thanks to new equipment that completes PT scans in half the time. It's also improving patient experiences and reducing duplication, says Heidi Veltman, VP & COO.
Harmony Park Family Medicine also saw turnaround times decrease significantly, with more than half of monthly determinations requiring no authorization – and 70% of prior auth requests sent to Humana being approved instantly.
Also, eHealth NSW is expanding the Clinical Device Notification Platform to rural and remote areas in Sydney.
As more health systems merge, making smart and strategic use of datasets drawn from disparate systems is essential to clinical and operational success, says Advocate Health Chief Data Officer Tina Esposito.