Patient Engagement

Patient education and networking can empower cardiac arrest survivors, but the heart pump technology developer has found it also inspires and engages medical technologists and operators.

As big tech players like Amazon make further inroads into the industry, an expert on bringing e-commerce strategies to healthcare has some advice for how hospitals and health systems can compete to improve the patient experience.

Orbita CEO Patty Riskind says deploying conversational artificial intelligence upstream can help address SDOH-based biases – while positive experiences with chatbot self-service can boost trust in AI and automation.

Its Epic EHR-linked virtual care and RPM technologies score a 97% patient satisfaction rating.

University Hospitals' chatbot now helps manage capacity in EDs and urgent care centers while improving care for patients with chronic conditions.

A recent study on telemedicine and patients showed some interesting trends. Dr. Lyle Berkowitz, CEO of KeyCare, which conducted the survey, explains how CIOs and other health IT leaders should focus their virtual care efforts.

Telehealth is also extending the behavioral health facility's reach into as many communities as possible: The provider had more than twice as many virtual visits in 2022 than 2021.

Also, Clintel will be deploying its suite of patient engagement tools at the upcoming HEAL Urgent Care facility in Newcastle.

The rollout is part of NQPHN's initiative to improve care access for First Nations people.

Reduce costs and improve care affordability with Patient 360.