The huge health system reduced medication clinical decision support alerts by 6.2 million over the course of a year.
Within two weeks of beginning virtual care at the beginning of the pandemic, the number of telemedicine visits grew from 10 to more than 6,000, a gigantic increase of 59,900%.
Beyond the stress of increasing patient volumes and emotionally draining hospital shifts, RNs are grappling with alert and alarm fatigue, burdensome documentation, and EHR usability. But they’re finding ways to cope – and AI and automation are helping.
Workforce
The Boston health system’s Digital Innovation Hub has spearheaded a new way to get all staff to contribute ideas. Many of those ideas are already in play and proving successful.
Nearly 90% of Portland Community Health Center’s telehealth patients say they’re satisfied with the provider’s virtual care, an overwhelming vote of confidence during a perilous time.
The financial IT used by University Physicians’ Association increased patient payments by 43%, and the payment lag for self-pay patients is down 20 days. “That’s huge,” a UPA exec says.
Clinicians, vendors and telehealth advocates stress the importance of virtual services in expanding access to care – and noted the ways it still needs to improve.
With an appointment-reminders solution alone managing 100,000 reminders per month, the health system reduced its no-show rate from 7% to 5%, leading to the savings.
The latest results from the HIMSS Women in Health IT (WHIT) EMEA Annual Survey found that lower salary, exclusion from decision making, increased workload and fewer public speaking opportunities are the major forms of discrimination for respondents.
