Videos
Karen Appelbaum, director at Providence St. Joseph Health, discusses how technology can be used as an extension of the way to know patients and care for them.
Conferences such as HIMSS' annual global event and its Health 2.0 VentureConnect offer a valuable place to network and learn, says Jim Horowitz, manager at Beresford Ventures.
Virtual reality technology can empower patients to become a member of their own healthcare team, claim Dr. Robert Louis, director at Hoag, and Danielle Collins, chief experience officer at EMPOWER360.
There is much value in having disparate health data – clinical, financial, biometric, genomic, social determinant and more – aggregated in one accessible place, says Kristen Valdes, founder and CEO of b.well Connected Health.
Carrie Davis, director of patient experience at the Hanger Clinic, shares the challenges and rewards of implementing more compassionate and human-centric care.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says understanding and documenting patients' values and wishes enables providers to more effectively collaborate with patients on their journey.
Jonah Comstock, editor in chief of MobiHealthNews, shares observations from the Patient Experience Summit 2019, including how healthcare organizations are learning from other industries how to solve patient experience and consumerization issues.
Patient experience is more than just patient satisfaction surveys, claims Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy, who sees an evolution on the horizon.
Connected Health
Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital, discusses how communication and empathy workshops are resulting in clinicians feeling better about the care they deliver and how they communicate with patients.
Communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.