Patient Engagement
Top leaders from the VA's digital transformation team discussed the PACT Act, zero trust security, low-code agility, the VA's new mobile app, technology application sourcing and more.
This was all part of a broader effort to improve the patient experience: Staff want to ensure all communications are clear and understood.
Anne Snowdon, chief scientific research officer at HIMSS, and Toni Laracuente, global head of analytics at HIMSS, say digital transformation must enable more equitable care for patients worldwide.
Pre-service conversations enable staff to discuss payment plans with patients concerned about higher balances. The tech allows staff to set up these patient payment plans before care is delivered.
Today, the Michigan health system is seeing more than 1,000 e-visits per month, making greater use of its patient portal and successfully addressing the behavioral health caregiver shortage.
HIMSS22 APAC
In her presentation, Dr Joanna Pang shared their ongoing efforts to become a fully digitised health organisation.
Harbor Care Health and Wellness Center put $800K in grant funds toward mobile and web-based platforms and network infrastructure to serve the homeless with virtual care.
Healthcare consumers are increasingly well-informed – and have expectations of convenience, choice, price transparency and quality, says Hari Prasad, cofounder and CEO of Yosi Health.
"This is really the future of care. Digital front doors can provide one single entry point and experience for the patient," one expert contends.
Veronica Gillispie-Bell, MD, head of women's services at Ochsner Medical Center, describes how midwife and doula coverage could help address the issue of maternity deserts.