News

Leaders from Walmart, Best Buy and Philips offer their predictions for the future of telehealth – and part their companies can play.

More than 90% of calls received by the health system's COVID-19 vaccine hotline were resolved by an artificial intelligence voice assistant with automated and self-service workflows.

Researchers noted that the records contained email addresses that could potentially have been linked to what a person searched for or added to a shopping cart.

Manual processes that were instituted following the cyberattack are still necessary in many functions across the DHB.

The bipartisan bill would eliminate a mandate for Medicare patients to be seen in person before receiving virtual behavioral care.

There's widespread recognition that AI and machine learning have value, but also that they're not fully understood, according to the HIMSS State of Healthcare – which finds operational use cases slightly more favored than clinical ones.

Dr. Cate Crowley, a professor at Columbia University and cleft palate care medical advisor, explains telemedicine's reach and ability to reduce stigma.

The Project US@ initiative aims to support safety, privacy and interoperability by standardizing patient addresses across healthcare.

The service is collaborating with British cyber security firm Risk Ledger.

U.S. senators this past week introduced another bill aimed at making telehealth flexibilities permanent under Medicare – including audio-only telehealth appointments. The Protecting Rural Telehealth Access Act is geared toward ensuring underserved community health providers are able to continue accessing virtual care beyond the end of the public health emergency.   "The COVID-19 pandemic reiterated the effective and efficient access to care telehealth provides to patients, especially those in rural communities," said Sen. Jerry Moran, R-Kan., who introduced the bill.    "Even after the pandemic ends, our health care system should bolster telehealth services as a reliable option to serve patients and help expand health care options and availability for rural America," Moran continued.   WHY IT MATTERS   The bill – which was cosponsored by Senators Joe Manchin, D-W.Va.; Joni Ernst, R-Iowa; and Jeanne Shaheen, D-N.H. – contains several provisions that have garnered significant support over the past year.   The act would:   Permanently waive the geographic restriction, allowing Medicare patients to be treated from their homes. Permanently allow rural health clinics and Federally Qualified Health Centers to serve as distance sites for providing telehealth services. Lift the restrictions on "store and forward" technologies for telehealth. Currently this is only allowed in Hawaii and Alaska. Allow Critical Access Hospitals to directly bill for telehealth services. Significantly, it would also allow payment parity for audio-only health services for clinically appropriate appointments – which many equity advocates have flagged as vital, especially for people who lack access to affordable broadband services.   "The expansion of telehealth services during the pandemic, including especially audio-only telehealth, has allowed Granite Staters to access the care they need without traveling long distances and risking their health, while also helping healthcare providers easily connect with patients and earn additional income needed to keep their doors open – a win-win," said Shaheen in a statement.   "I’m pleased to introduce this common-sense legislation with Senator Manchin to permanently expand the telehealth services and ensure that Medicare beneficiaries in areas of New Hampshire that lack broadband can continue to access audio-only forms of telehealth services," Shaheen added.   As questions loom around the future of federal telehealth regulations, many states have taken the reins.   Most recently, Oregon Gov. Kate Brown signed HB2508A, which requires applicable health plans to reimburse providers at the same rate for a health service delivered via telemedicine as they would in person, among other provisions.   "This is the next big step in the healthcare industry, ensuring quality care for all patients during a pandemic and far beyond," said Torben Nielsen, CEO of ZoomCare, in a statement.    ZoomCare, a Portland-based chain of health clinics, had supported the legislation.   THE LARGER TREND Telehealth advocates have pointed out that it will be up to Congress to ensure telehealth access is maintained after the public health emergency ends – to try and avoid plunging off the so-called "telehealth cliff."   For their part, federal legislators have introduced a number of bills that would do just that. Most notably, the CONNECT for Health Act, put forth in April of this year, contains many of the same provisions as the Protecting Rural Telehealth Access Act, and has support from half the Senate.   Meanwhile, the Telehealth Modernization Act has also enjoyed bipartisan Senate support.   ON THE RECORD "Even before the pandemic, access to telehealth was critical to helping Iowans in rural areas get the care they need," said Ernst in a statement. "That’s why I prioritized working with Democrats and Republicans to expand access to these services during this difficult year."  "Now that we’ve seen its success, there’s no reason we shouldn’t make these changes permanent to continue supporting both our rural patients and hospitals," Ernst added.   Kat Jercich is senior editor of Healthcare IT News. Twitter: @kjercich Email: kjercich@himss.org Healthcare IT News is a HIMSS Media publication.