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Vendor notebook: AI tackles an evolving menu of organizational needs

Several companies have released artificial intelligence enhancements for healthcare administration and operations, from billing and staffing to security and data management. Also, the VA will scale ambient scribing.
By Andrea Fox , Senior Editor
Healthcare team gathers to look at data on a tablet

Photo: andresr/Getty Images

Technology vendors continue to develop advanced artificial intelligence for patient care and diagnostics, several with recently announced new enhancements.

Of note, we highlight software that maps clinical notes to medical codes to improve billing accuracy and a new healthcare-specific patient identity and fraud-protection platform that uses advanced technologies to detect deepfakes.

Not to be left behind, government medical centers and agencies that serve veterans and rural patients are also tapping into time-saving, burden-reducing technology in this month's vendor news.

AI that automates autism and IDD care rev cycles

A new agentic layer in CentralReach, a vendor of autism and intellectual and developmental disabilities software, enhances existing AI with automation that helps revenue cycle management teams audit, prepare, submit and recover claims more efficiently, the company said on Wednesday.

Healthcare customers have reduced workflow time by 25-40%, achieved faster claim turnaround times, and improved quality and confidence in the billing process, CentralReach said.

By adding AI agents, the software can translate claims insights directly into workflow actions.

"The AI doesn't just identify issues, it prepares everything we need to bill," said Darcie Bugden, operations manager at Affinity Autism Services, in a statement. "That's allowed our team to shift time back to clinical quality and staff development instead of administrative work."

Adding AI reasoning to medical imaging model development

Last week, Hoppr, an AI platform, said it has incorporated Nvidia's reasoning and generative AI models inside its development environment for medical imaging AI.

NV-Reason, which offers multimodal reasoning capabilities designed for chest X-ray interpretation, and NV-Generate, which enables the creation of high-fidelity synthetic DICOM imaging datasets, are now available in the Hoppr AI Foundry platform, the company said.

"The next generation of medical imaging AI will combine multimodal reasoning with the ability to generate high-fidelity clinical data," said David Niewolny, Nvidia's director of business development for healthcare and medical, in the announcement.

"Medical Imaging AI is entering a new era where models can reason about images and generate new clinical data to accelerate application development," added Dr. Khan Siddiqui, Hopper's CEO and cofounder.

Autonomous coding could lower cost-per-encounter

Innovaccer, a healthcare AI company, launched a platform that autonomously codes about 80% of patient encounters without human intervention and then routes the remaining complex cases to certified coders, the company announced on March 9.

At the end of a patient encounter, a built-in assistant in the company's ambient scribing tool aims to close documentation gaps before the clinician reviews and signs the auto-generated note so the documentation is structured to be code-ready.

After the note is signed, Flow Capture reads the documentation; extracts clinical entities; maps diagnoses and procedures to ICD-10, CPT, HCPCS and E/M codes; and applies current Centers for Medicare & Medicaid Services and payer rules before submission, Innovaccer said.

"Every health system in America is being asked to do more with fewer people and tighter margins," Abhinav Shashank, the company's cofounder and CEO, said in the statement. "Coding sits at the center of that pressure. It determines how care is translated into revenue and Flow Capture brings predictability to that moment."

Labcorp enhances imaging and precision medicine with AI

Last month, Labcorp said it will deploy PathAI's U.S. Food and Drug Administration-cleared digital pathology technology across its national network of anatomic pathology labs and hospital locations.

The AISight Dx1 platform integrates AI-powered image analysis, secure storage and better system connectivity to enhance case management, slide review, collaboration and annotation digital workflows, Labcorp said.

"PathAI's technology allows us to scale digital pathology nationwide and integrate AI insights into routine care – delivering faster, more consistent results for patients and providers," said Dr. Marcia Eisenberg, Labcorp chief scientific officer, in a statement.

The company said it will also incorporate digital pathology workflows to support its precision medicine products.

Protecting against identity fraud with AI

While fraudsters can use generative AI and deepfake technology to create highly realistic false identities, healthcare organizations can stay ahead of these evolving threats to protect patients, systems and sensitive data in their digital enrollment, virtual care and online self-service programs, according to LexisNexis.

The company's new healthcare identity management platform, IDVerse, uses advanced AI approaches – including biometric verification, proprietary AI models and deep neural networks – for document authentication and identity verification.

Organizations can automate identity verification, resolve duplicate and disparate identities across care settings, expedite registrations and claims processing workflows, and more as they detect deepfakes, reduce fraud risk and improve the efficiency of authentication for consumers, said Kim Brown, LexisNexis Risk Solutions' vice president of product management for insurance and healthcare identity, in a recent statement.

VA to scale AI scribing at 130 medical centers

Vendors Rise8 and Thoughtworks Federal said on March 2 that the U.S. Department of Veterans Affairs has selected them to expand ambient medical documentation technology from a 10-site pilot that launched in October 2025 to more than 130 of the agency's medical centers.

The Ambient Scribe platform automatically drafts clinical documentation and has proved to reduce VA clinicians' administrative burdens and improve veteran care interactions, the companies said.

Rise8 and Thoughtworks will now scale availability by expanding integration with the agency's electronic health records.

"Our role is to help VA move from promising experiments to secure, scalable capability in the hands of clinicians nationwide," said Bryon Kroger, Rise8 founder and CEO, in the statement. "When we reduce documentation burden, we not only improve workflows, we return time back to veteran care."

The expansion requires a combination of engineering rigor, responsible AI governance and human-centered design, added Thoughtworks SVP Nilanjan Sengupta. "Scaling Ambient Scribe from a successful pilot to a secure, production-grade capability across the VA health system requires more than deploying AI."

Database uses AI to improve rural recruitment

Axuall, a clinical workforce vendor, launched a searchable AI-powered database of 1.5 million clinicians in February that health systems can use to help identify and recruit clinicians who are interested in working in rural areas.

The tool, called Axuall Explore, analyzes data from more than 19,000 sources and more than 30 billion claims data points, the company said. It contains more than 100,000 physicians and nearly 44,000 nurse practitioners who have practiced in rural settings for at least three months.

Community hospital integrated AI into EHR

Last month, the non-profit San Juan Regional Medical Center, which serves a largely rural population in the Four Corners region of New Mexico, Arizona, Utah and Colorado, said it integrated Wellsheet AI into its EHR to solve data challenges, manage administrative burdens and support clinical decisions.

"Our physicians and clinical staff are eager for the AI capabilities Wellsheet brings to embed clinical intelligence directly into their workflows and guide care decisions to optimize outcomes," said John Gaede, San Juan Regional Medical Center's chief information officer, in the announcement.

Free AI portal generated RHTP interest letters

Of note, the Alaska Community Foundation's Rural Health Transformation Program Navigator portal used a conversational AI assistant loaded with official RHTP program documents to help eligible users draft nine narrative sections required for their Letters of Interest.

It was free to use and flagged potential eligibility issues, such as Medicaid duplication or prohibited uses of funds, ahead of the state's deadline earlier this month.

Andrea Fox is senior editor of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.