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Sydney-headquartered MediRecords is gradually releasing AI agents into its patient management system, joining the growing chorus of health IT providers introducing the technology to help deliver significant administrative time savings.
The company, whose PMS is widely adopted in Australia, recently announced Evolve Direct, its latest AI-powered tool for streamlining medical clinic inbox management, set for an early 2026 release.
In a media release, MediRecords said Evolve Direct automates the end-to-end handling of inbound clinical documents, leveraging AI to analyse and classify incoming files, assign them to the correct provider, match them to the appropriate patient record, perform automated virus scanning, and route any unmatched documents to a holding bay for review.
MediRecords said beta testing with existing general practice clients indicates that automating inbox management could save up to 120 minutes per day, or about 10 hours per week. The company added that its AI agent reduces document processing from around 18 clicks to three, representing an 83% decrease in manual steps.
THE LARGER CONTEXT
Evolve Direct is part of MediRecords’ pipeline of specialised AI agents, Evolve AI, which was first announced in February alongside the launch of Evolve Patient Summary.
Following the release of its inbox management and patient summary AI tools, MediRecords plans to roll out more AI agents that will provide "intelligent suggestions for data creation, appointment scheduling, [and] patient recall activities," chief product officer Jayne Thompson told Healthcare IT News.
"We will continue to streamline workflows within the application, focusing on key problems that we are uniquely positioned to solve," she said.
This year has seen major EMR and PMS providers, like Epic and Oracle, as well as emerging players, such as Hippocratic AI, roll out AI agents. CareGP, also from Sydney, claims to be the first to develop a local agentic AI platform for GP clinics.
ON THE RECORD
"Result handling is one of the most inefficient parts of running a general practice," Dr Max Mollenkopf, a GP and owner of Whitebridge Medical Centre, told this publication.
"MediRecords' new result-forwarding feature removes a whole layer of manual processing for my team. The system reads the incoming message, extracts the result, and places it directly into the doctor's inbox with the patient details auto-assigned. For us, that's a genuine efficiency gain," he said.
"It means my staff can spend more time supporting patients and less time wrestling with administrative tasks. Anything that streamlines the workflow in a busy GP clinic adds real value," he added.
