patient experience

Experts warn of the dangers of implementing new software with old processes, merely seeking 'shiny things' and balancing ubiquitous buy-in with appropriate permissions.

Advocating for tech implementations, eliminating help desk constrictions and keeping clinicians more engaged at the bedside are crucial, says a panel of experts.

"We defined early on that the customer experience should be simple, correct, and direct, and be delivered with empathy, efficiency, and pride.”

With the maturity of the Nordic healthcare model, the time is ripe to focus on predictive care, while lowering the costs to patients and improving efficiency for providers, says Cambio Healthcare Systems SVP Jan E. Larsson.

Accenture's Kaveh Safavi discusses healthcare's outsized spend on labor – and how machine learning, telehealth and consumerism are transforming how work is done and who does it.

Pay for performance models continue to experience a hard time, especially those that try to leverage capitated payment schemes to reach the ‘triple aim’ of improved population health, enhanced patient care, and cost reduction. 

By creating a new engagement layer for agents, UnitedHealth was able to address workflow issues, making it possible for them to focus on customers more keenly.

Walking the fine line between optimal communication and regulatory compliance, IT must engage business leaders with the results of the risk assessments they routinely perform.

Every day it takes to develop a product is a day patients don’t have access to sometimes life-saving medication, say Google Cloud’s Sara Kuethe and David Silk.

Google product managers Kurt Ericson and Rohit Talreja discuss how APIs offer healthcare organizations the ability to migrate to the cloud while addressing the needs for better interoperability of data and systems.