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While the 'robot' aspect of RPA gets most of the attention, successful implementation centers on the people and processes that will be impacted by the technology – and in a healthcare system where burnout is rampant, there are plenty of those.

Technology has proved to be a blessing for consumers who today have a plethora of care options and improved access to care. This is not the case with frontline providers who continue to suffer from burnout and fatigue. 

Maintaining a large infrastructure requires substantial investment. IT leadership must also have an understanding of business plans for growth and scale.

Even when things go back to some semblance of normal and care teams return to their regular processes, burnout will still be felt. It's up to healthcare leaders to help manage workplace stress.

This is the second article in a series regarding process-based opportunities as the healthcare industry begins to emerge from the challenges of the pandemic.

A new weekly series looks beyond the pandemic and explores strategies for driving lasting, IT-enabled operational and business improvements across healthcare.

With Google Health and Apple both reported to be, respectively, closing down and scaling back their healthcare efforts, it's worth asking just how disruptive consumer technology companies can be in this hugely complex and fragmented industry.

At Penn Medicine, integrated product teams – comprising data scientists, physicians and software engineers, among others – are helping improve AI and machine learning applications.

The ongoing wave of mergers and acquisitions makes sense for startups and their VC backers. What does it mean for CIOs at their health system customers?

Manufacturer-enabled smart labels with RFID tags can help healthcare organizations track drug inventory and reduce medication errors.