Bill Siwicki

This new scalability is possible because spinoff Praia Health's Consumer Platform does the heavy lifting associated with creating new features and capabilities within the health system's logged-in experiences, explains Providence's SVP of product and tech innovation.

The health system's savings have come from the platform's ability to conduct preferred product swaps, identify contract discrepancies and local contract savings, and swiftly assess shortage impacts then devise mitigation strategies.

This form of telemedicine can provide high-touch care coordination for preventive care, chronic condition management and mental health services, and bring cost savings from lower out-of-pocket expenses and avoiding unnecessary care, one expert says.

Large language model AI can help with the redistribution of routine tasks to nonphysician staff and directly to patients, getting patients to take an active role in their healthcare journey, and enhancing patient engagement and self-management, an expert says.

James McHugh, managing director at Berkeley Research Group, reveals quite positive feelings among provider organization executives on deploying artificial intelligence in the next three years.

The center created the Charisma Virtual Social Coaching platform. To date, 90% of participants have reported gains in recognizing and managing emotions. The center now is adding generative AI capabilities.

Before deploying the technology, staff was 67% core staff, 8% flexible staff and 25% agency staff. Afterward, the mix became 69% core, 23% flexible and gig staff, and only 8% agency staff.

Chief Digital and Information Officer Craig Richardville stresses three tenets: simplicity, alignment and risk sharing.

Thunder Bay Regional Health Sciences Center now relies on videos as part of its virtual care program to educate patients. One of many benefits: It has reduced inbound patient questions – for every 15 questions nurses used to get, now they get only one.

Meanwhile, it's already finding success with AI-enabled patient portals – and ambient scribing is showing big promise too. The Baltimore health system's digital health physician leader explains.