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HIMSSCast: Affinia Healthcare uses AI to enhance interpretation offerings

Two executives from the St. Louis community health center discuss results of a generative AI pilot designed to enhance interpretation services – extending the reach of multilanguage accessibility to its six FQHCs with large immigrant populations.
By Bill Siwicki , Managing Editor
stethoscope on top of an iPad

Photo: Tetra Images/Getty Images

This week's HIMSSCast offers an in-depth case study of an artificial intelligence-powered interpreter app in action – and the results achieved at Affinia Healthcare, a community health center in St. Louis.

Jennifer Winters, assistant vice president, value-based healthcare, at Affinia Healthcare, and Dr. David Miller, clinical director of Affinia Convenience Care and an assistant medical director at Affinia Healthcare, dig into a pilot they conducted earlier this year.

They discuss the challenge they hoped the AI-powered interpreter app technology would meet, the outcomes of the Q12025 pilot, advice for their peers at other health systems about using AI interpreter technology, and more.

This episode is brought to you by athenahealth.

 

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Talking points:

  • The challenge before turning to a new AI-powered interpreter app technology
  • How the AI interpreter app would tackle the challenge
  • How a Q12025 pilot transpired
  • Outcomes of the pilot
  • Advice for peers at other hospitals and health systems about using AI interpreter technology

More about this episode:

LLMs have their uses, but healthcare needs 'small language models' too, expert says

Cleaning up healthcare data for the AI era

Specialty care needs ambient AI that speaks its language

Optum's use of ambient scribe saves time, improves patient satisfaction

Suki CEO offers a deep dive into AI-powered ambient assistants

Follow Bill's health IT coverage on LinkedIn: Bill Siwicki
Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.

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