Girish Navani, CEO and cofounder of EHR company eClinicalWorks
Photo: Girish Navani
Next month at the 2026 HIMSS Global Health Conference & Exhibition, eClinicalWorks will be introducing a new offering called the AI API Workbench. This platform gives the "keys" to hospital and health system software developers, says the company's CEO, enabling them to build and customize autonomous AI agents specifically for their organizations' unique workflows.
The vendor markets AI-powered healthcare IT that offers cloud-based systems for medical providers of all sizes and specialties. The eClinicalWorks Electronic Health Record and Practice Management system combines design and AI to help providers manage workflows, documentation, patient engagement and revenue.
Autonomous AI
The company's big focus this year at HIMSS26 will be moving to autonomous artificial intelligence.
"Our main message is AI is shifting from a background tool to an active participant in daily operations," said Girish Navani, CEO and cofounder of eClinicalWorks. "We call this autonomous AI operations. Instead of just giving doctors more features to click on, we are providing AI agents that handle the heavy lifting across the entire health system."
There are three key pillars to this strategy.
"The first is front-office automation," Navani explained. "We're evolving healow Genie from a chatbot into an engine that handles the full patient cycle – answering phones, scheduling and closing care gaps – before the patient even arrives.
"Second is Sunoh.ai, or deep inference," he continued. "It's no longer just about transcribing patient-provider conversations. Sunoh.ai now uses deep inference to check a patient's entire health history in PRISMA, the health information search engine, during the exam, and suggest real-time care plan updates. This is enabling critical decision-making at the point of care."
TEFCA inside workflows
And finally there is native TEFCA interoperability.
"We are integrating TEFCA directly into provider and staff workflows," he noted. "Our PRISMANet is one of the few designated qualified health information networks participating in TEFCA, the Trusted Exchange Framework and Common Agreement. This makes data from outside your network look and feel like it's your own, giving you a full picture of the patient regardless of where they were treated."
The company has specific messages to deliver at HIMSS26 to different C-suite executives.
"To the CEO, we will say you can't hire your way out of a staffing shortage," Navani said. "AI agents like healow Genie and Sunoh.ai are a digital workforce. They take over the paperwork, scheduling and prior authorizations so your doctors can actually focus on patients. AI is not replacing your staff; rather, it's making them more efficient and satisfied.
"To the CFO, we will say stop losing revenue to manual errors," he continued. "Our AI for RCM automates coding, claims and appeals. It's the fastest way to reduce denials and turn your back office into a high-speed revenue engine."
A message for CIOs and CMIOs
And Navani has a different message for CIOs and CMIOs: Data is only useful if it is accessible.
"With thousands of endpoints connected to eClinicalWorks PRISMANet, we're proving interoperability isn't just a legal requirement – it's a platform that finally lets different systems talk to each other."
Asked which health IT issue has developments on the horizon that C-suite executives and other health IT leaders at hospitals and health systems should keep their eyes trained on, Navani clearly stated: EHR results.
"The biggest shift for leaders to watch is the move from software of record to software of action," he explained. "For the last 20 years, the industry has been focused on just getting electronic health records installed and meeting basic industry standards. It was a massive effort just to digitize and standardize the data.
"We now are entering an era in which the focus shifts from 'What data do we need to track' to 'How can this data help our business thrive?'" he concluded. "The message is simple: Don't just maintain your EHR – mobilize it. Use an AI-enabled platform to finally get real, tangible value out of the data you've been collecting for two decades."
At HIMSS26, eClinicalWorks can be found in the exhibition hall in booth 4043.
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Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.
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